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Our Terms, Your Rights on 888i

888i operates under a clear legal framework that sets out your rights, our obligations, and the rules that govern every account, transaction, and interaction on this platform.

Account TermsPrivacy PolicyData RetentionCookie PolicyJurisdiction Conditions
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888i Our Terms, Your Rights on 888i
LEGAL CONTACT PATHS

Reach Our Legal and Compliance Team

If you have a question about our terms, a data request, or a dispute that needs escalation beyond standard support, these are the direct routes to the right team.

Legal Email Send written queries, data access requests, or formal complaints to our legal address. We acknowledge receipt within two business days and provide a resolution path within seven, working days.
Live Chat Support Our support agents handle account-level policy questions in real time, any hour of the day. For complex legal matters they escalate directly to the compliance team on your behalf without delay.
Account Help Centre The Help Centre contains the current versions of all policy documents, including the full terms of use, privacy notice, and cookie policy. You can submit a formal query from any policy page there.
HOW WE HANDLE THIS

Data, Security and Account Conditions at 888i

We handle your personal data under a strict internal policy that limits collection to what is necessary for account operation, identity verification, and payment processing.

Data Collection

We collect only what is needed to operate your account — name, contact details, payment identifiers like your UPI handle, and transaction history. We do not sell personal data to third parties under any condition.

Cookie Policy

Our site uses functional and analytics cookies. Functional cookies keep your session active; analytics cookies are anonymised. You can adjust cookie preferences from the settings panel at any time without affecting account access.

Account Security

Accounts are protected by two-factor authentication via SMS or email OTP. All login attempts are logged, and we flag unusual access patterns — such as a new device in a different state — for a secondary verification step.

Data Retention

We retain account and transaction records for the period required by applicable Indian law. When your account is closed, personal data not subject to a legal hold is deleted or anonymised within 30 days of the closure date.

Your Rights

You can request a copy of the personal data we hold on you, ask us to correct inaccuracies, or request deletion where no legal obligation requires us to retain it. Submit these requests via the Legal Email channel listed above.

Requesting Changes

To update your registered name, email, or linked payment method such as a Paytm or PhonePe number, raise a request through the Help Centre. Identity verification is required before any sensitive account detail is changed.

Frequently Asked Legal Questions

These answers cover the policy questions we receive most often about account terms, data rights, and how eligibility works for accounts in India. If your question is not answered here, the Legal Email channel is the right next step.

These terms apply to every person who opens or uses an 888i account. Eligibility depends on local law and is available where local law permits. If local regulations restrict access in your state or region, those restrictions take precedence over anything stated on this page.

Send a written data access request to our legal email address. Include your registered email and the type of data you want. We will confirm receipt within two business days and provide the requested data within the legally required timeframe, usually within 30 days.

Yes. Where no legal obligation requires us to keep your records — for example, transaction data subject to Indian financial regulations — we will delete or anonymise your personal data within 30 days of a verified deletion request submitted through the Help Centre.

Transaction disputes involving UPI, Paytm, or PhonePe are handled under Section 7 of our full terms document. Raise the dispute via Live Chat first; if unresolved, escalate through the Legal Email channel with your transaction reference number attached.

Yes. We notify account holders at their registered email address before any material change takes effect. The notification states what is changing and when. Continuing to use the platform after the effective date constitutes acceptance of the revised terms.

Records required by applicable Indian law — such as transaction histories — are retained for the legally mandated period. All other personal data not subject to a legal hold is deleted or anonymised within 30 days of the confirmed account closure date.

Contact Live Chat immediately and request an account freeze. Our security team will review the login log, revoke any unrecognised sessions, and trigger a password and OTP reset. You can also raise a formal security complaint through the Legal Email channel for a documented record.

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